Frequently Asked Questions

What are your COVID-19 safety measures?

  • We wear gloves, masks, and practice social distancing
  • We always practice proper hygiene and wash/ disinfect our hands before we enter your home
  • All employees are required to pass temperature checks before each job.
  • All cleaning products are EPA registered to ensure they disinfect your home
  • We will cover our shoes if requested
  • We will keep in touch in case our health status changes, and we urge you to do the same!

Can I choose a specific date/time for my cleaning service?

We normally try our best to accommodate a customer on the specific date/time that they need. However, sometimes, according to the schedule it's not possible. In that case, we do our best to schedule the customer as close to the date/time as possible.

Do I need to provide any supplies?

Our cleaners bring the tools and products needed to thoroughly clean your home. Including a mop, vacuum cleaner, and step ladder (if necessary). However, if you prefer to supply your own cleaning products or solvents we are not responsible for any damage associated with them.

What do I need to prepare for your cleaning services?

  • If you have a security alarm in your home, we ask that you disarm it before the cleaning crew arrives.
  • It's appreciated when items are picked up from the floor. If you have items that may delay cleaning, we ask that you move them away from the cleaning area.This allows the cleaning crew to clean more thoroughly. If you would like the crew to clean behind any appliances, please have them moved beforehand.
  • If for some reason you don't need a room to be cleaned, please leave a note in your home or send an email to our office the day before the service.

Do I have to be home when the cleaning team arrives?

If you're planning to not be home, we will ask you to provide us with a key or code or any other access to get into the house. We would require you to also tell us about any arrangements. For example, whether a family member, friend, or sitter will be home.

What do I do with my pet while you are in my home?

Four Season Cleaning Services is a pet friendly company. However, for the safety of your pets, it is recommended to place them away from the areas being cleaned due to the use of cleaning chemicals that might harm or be life threatening to them. We would like to note that if you are aware that your pet might become anxious or present a safety concern to our cleaners, we would need you to let us know beforehand.

What time will my crew arrive?

We normally provide an arrival time frame to customers in advance.

Will I have the same cleaning crew for every cleaning?

We understand the concern of having the same cleaning crew for each visit. With that, we try our best to send the same crew, but we can't guarantee. There are
instances where we may have to send another crew.

What's the difference between standard/regular cleaning and deep cleaning?

What really differentiates standard/regular cleaning from deep cleaning is that with deep cleaning instead of wiping the baseboards, we wash the baseboards; we clean and disinfect inside and outside the oven and refrigerator, compared to just cleaning the outside. We clean and disinfect inside and outside the cabinets and pantries, instead of only outside. We clean inside the bedroom closet. We also do mildew treatment in the bathrooms, compared to just regular cleaning and sanitizing. For both cleanings we do vacuuming, sweeping, mopping, dusting, taking out trash, removing cobwebs, and so forth. Let us know if you have further questions.

What is your 100% satisfaction guarantee policy?

Please call us within 24 hours after your cleaning. If we didn't clean something to your satisfaction we will re-clean your home. Please note that we do not process refunds for services already provided.

What happens if my recurring cleaning date falls on a Holiday?

We inform you some weeks prior to re-schedule.

How much will my cleaning services cost? Do you do in-home estimates?

It varies. The initial cleaning,one time cleaning, move-in, and move-outs are normally done on an hourly basis (2 -3 cleaners per hour). If you decide to sign up for recurring services, we give a fixed rate based on the initial cleaning. Rates usually depend on the size and condition of the home. In some instances, customers may ask for an in-home estimate. We do provide free in-home estimates.

How do I pay for my cleaning service?

For the initial cleaning, we ask for a $100.00 deposit to set up the cleaning reservation. This is deducted from the total amount. For this deposit, you are welcome to use a credit card or Zelle. Please keep in mind, your credit card will be charged for the deposit, but will not be charged further, until your cleaning is done. For your cleaning service you can use cash, check, credit card, or Zelle. Payment is expected at the time of service. For the people who intend to use cash or check, if you don't intend to be home, we ask that you please leave the check or cash on the kitchen countertop or the kitchen table. A $35.00 charge is assessed for all returned checks.

Are there any hidden fees?

No. Apart from your usual quote or rate, there are no hidden fees.

Can I tip the cleaning team?

Although we don't require you to tip the ladies, I'm sure they would appreciate it.

What services do you NOT provide?

We don't provide laundry services.

Are you insured?

Yes we have General Liability Insurance.

Do you have a referral program?

For every person that you refer, after we have done the second cleaning, you will get $25.00 off your next cleaning.

What is your cancellation policy?

We understand that there may be changes to your schedules. In the event a customer need to change or cancel their cleaning, we ask to be notified at least 2 days in advance. When a customer cancels with less than a two day notice, a fee of 50% of the charges for that service will be applied.

What is your complete service termination policy?

Although Four Season Cleaning Services does not require a contract, we require a 4-week end of complete service notice. During that time period, the scheduled cleanings will continue on a regular basis.

What locations do you service?

Maryland: Anne Arundel County:
Laurel

Maryland: Frederick County:
Adamstown, Mount Airy

Maryland: Montgomery County:
Ashton, Beallsville, Bethesda, Boyds, Brinklow, Brookeville, Burtonsville, Cabin John,
Chevy Chase, Clarksburg, Damascus, Derwood, Dickerson, Gaithersburg, Germantown, Glen Echo, Kensington, Montgomery Village, Olney, Poolesville, N. Potomac, Rockville, Sandy Spring, Spencerville, Takoma Park, Washington Grove,

Maryland: Prince George's County:
Beltsville, Bowie, College Park, Laurel.

Alternatively you can give us a call at (301-963-7707) to find out if you are within the service area.

How can I share my experience?

We would greatly appreciate it, after your experience, you write a review on our Facebook, Google, the website, yelp, or any other area online where our services are displayed.